Return & Refund Policy

1Eligibility for Returns

You may request a return or replacement only in the following situations:

• You received a damaged product.
• You received an incorrect product.
• The product was missing from your order.
• The product was expired or unfit for consumption at the time of delivery.

To be eligible, the issue must be reported within 48 hours of receiving the order.

2Non-Returnable Products

For food safety and hygiene reasons, SCM does not accept returns for:

• Opened or used products.
• Products whose original packaging has been damaged after delivery.
• Products damaged due to improper storage or handling by the customer.
• Products returned after the specified reporting period.
• Change of mind or personal taste preferences.

3Return Request Process

To request a return or replacement, please contact our customer support team with:

• Order number
• Customer name
• Contact number
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

Our team will review your request and may ask for additional information if required.

4Inspection & Approval

Once your request is received, our support team will verify the details and may request additional photographs or information. Approved requests will proceed with a replacement or refund, depending on the nature of the issue and product availability. SCM reserves the right to reject claims that do not meet the eligibility criteria.

5Replacement Policy

Where applicable, SCM may offer a replacement instead of a refund. Replacement products are subject to stock availability. If the same product is unavailable, SCM may provide an equivalent product of similar value, or a refund, as applicable.

6Refund Policy

Refunds will be initiated only after the return request has been approved. Approved refunds will be processed to the original payment method used during purchase. The time taken for the refund to reflect in your account depends on your bank or payment provider.

7Cancellations

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled — any eligible issues after delivery will be handled according to this policy. See our full Cancellation Policy for details.

8Incorrect Delivery Information

Customers are responsible for providing accurate shipping details. SCM will not be responsible for failed deliveries or additional shipping charges caused by an incorrect address, PIN code, contact number, or incomplete recipient information.

9Quality Assurance

Every SCM product is carefully selected, hygienically processed, and securely packed before dispatch. As our products are natural food items, slight variations in colour, aroma, texture, or appearance may occur due to seasonal and agricultural factors. Such natural variations do not qualify as product defects.

10Policy Updates

SCM reserves the right to amend or update this Return & Refund Policy at any time without prior notice. Any changes will be published on this page with the revised effective date.