Privacy | Sunil Choudhary Masala

Sunil Choudhary Masala (SCM) ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through sunilchoudharymasala.com (the "Website"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1Information We Collect

Contact & account details: name, email address, phone number, and delivery address(es).
Order information: products purchased, order value, and order history.
Payment information: processed securely by our payment gateway partners; SCM does not store your full card or UPI credentials.
Communication data: messages you send us via the Contact Us form, WhatsApp, email, or phone.
Technical data: IP address, browser type, device information, and pages visited, collected automatically (see our Cookie Policy).

2How We Use Your Information

To process and deliver your orders, and to send order confirmations and delivery updates.
To respond to customer support queries, complaints, and return/refund requests.
To improve our Website, products, and customer experience.
To send offers, newsletters, or promotional communication, where you have opted in.
To detect and prevent fraud, and to comply with applicable legal requirements.

3Sharing of Information

We do not sell your personal information. We may share information with:

Courier and logistics partners, to deliver your order.
Payment gateway providers, to process payments securely.
Service providers who help us operate the Website (such as hosting or analytics), under confidentiality obligations.
Government or regulatory authorities, where required by law.

4Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5Cookies

The Website uses cookies to keep your cart working, remember your preferences, and understand how the Website is used. Please see our Cookie Policy for details.

6Your Rights & Choices

You may request access to, correction of, or deletion of your personal information by contacting us.
You may opt out of promotional emails or messages at any time using the unsubscribe link or by contacting customer support.
You may disable cookies through your browser settings, though this may affect Website functionality.

7Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order history, legal, accounting, and reporting requirements.

8Children's Privacy

The Website is not directed at children, and we do not knowingly collect personal information from children.

9Changes to This Policy

SCM reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with the revised effective date.

10Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details below.

Privacy Policy