Frequently Asked Questions

SCM offers a range of premium Indian spices, including Red Chilli, Coriander, Turmeric, Dry Fruits, Makhana, and Cooking Oils crafted for everyday Indian cooking.

SCM combines three generations of family experience with carefully selected ingredients, hygienic processing, and modern packaging to deliver authentic Indian taste and consistent quality.

No. SCM does not add artificial colours during the processing or packing of its spice products.

No. SCM does not add preservatives during the processing or packing of its spice products.

Spices are natural agricultural products. Their colour, aroma, texture, and appearance may naturally vary depending on crop, season, origin, and harvesting conditions.

For best freshness: • Store in a cool and dry place. • Keep the packet tightly sealed after use. • Avoid direct sunlight and moisture. • Always use a clean and dry spoon.

You can browse our products, add your preferred items to the cart, and complete your purchase through our secure checkout process.

If your order has not yet been processed for dispatch, please contact our customer support team as soon as possible. We'll do our best to assist you. See our Cancellation Policy for details.

Yes. Once your order is successfully placed, you will receive an order confirmation via your registered email address or mobile number.

SCM supports secure online payment methods. The available payment options will be displayed during checkout.

Yes. All online payments are processed through secure and trusted payment gateway providers using industry-standard encryption.

SCM delivers to most serviceable locations across India. Delivery availability depends on your postal code and courier service coverage.

Delivery timelines may vary depending on your location. Estimated delivery information will be shared during checkout. See our Shipping Policy for typical timeframes.

If your package appears damaged during delivery, please contact our customer support team as soon as possible with photographs of the package and product so we can review the issue.

Yes. Delivery may occasionally be delayed due to weather conditions, public holidays, logistics issues, or other unforeseen circumstances.

Returns are accepted only under the conditions mentioned in our Return & Refund Policy. Products should remain unused and meet the applicable return requirements.

Once the returned product has been inspected and approved, eligible refunds will be processed according to our Return & Refund Policy.

You can submit your business enquiry through the Distributor Program page. Our team will review your application and contact you if your business profile matches our partnership requirements.

Yes. SCM welcomes enquiries from kirana stores, supermarkets, departmental stores, grocery outlets, and other retail businesses interested in stocking our products.

Yes. SCM offers a Creator Partnership Program for eligible food, cooking, lifestyle, and family content creators. Collaborations are currently offered on a barter basis.

You can reach us through the Contact Us page, WhatsApp, email, phone support, or our online enquiry form.

Our support team is available Monday to Sunday, from 9:00 AM to 7:00 PM (IST).

Yes. Businesses interested in wholesale, retail, or distributor partnerships are welcome to contact our business team through the dedicated enquiry forms.

Our Privacy Policy, Terms & Conditions, Shipping Policy, Return & Refund Policy, Cancellation Policy, and Cookie Policy are available in the footer of our website.

We strive to display accurate product images. However, actual packaging may vary slightly due to product updates, printing revisions, or manufacturing changes.

For over three generations, SCM has been committed to delivering authentic Indian spices with carefully selected ingredients, hygienic processing, honest business practices, and a dedication to customer satisfaction.